Terms & Conditions of Service

1. Subscription Service Model (£99 / month)

RISEZIN WATER provides a managed drinking water filtration subscription service for residential properties across the United Kingdom at a fixed monthly fee of £99. This subscription covers the provision, professional installation, scheduled servicing, and routine cartridge replacements of the water filtration unit ("the Equipment").

2. Equipment Ownership & Provision

All filtration hardware supplied under this service agreement remains the exclusive property of RISEZIN WATER during the subscription term. The customer does not purchase or own the Equipment outright unless exercised under the Loyalty Upgrade Programme upon separate written agreement.

3. Low-Impact Installation

Installation is carried out by trained specialists using low-impact, reversible connection options where compatible with existing taps and plumbing conditions. The exact installation method is confirmed during assessment.

4. Loyalty Upgrade Programme

Subscribers accumulate non-monetary Loyalty Bonuses (1 Bonus per completed month of active service, up to 20 Bonuses max). Upgrade eligibility opens from month 6 of continuous active service. Bonuses hold no cash value and any upgrade offer is governed by the programme terms applicable at the time of upgrade.

5. Termination & Cancellation

The service may be ended on 30 days’ written notice after completion of the applicable minimum service term (6 months for FLEX 6 or 12 months for PLUS 12), subject to statutory cancellation rights and the Service Agreement. When the Agreement ends, RISEZIN WATER will arrange the return or collection of its equipment and handle the refundable security deposit in accordance with the Agreement.